Generative artificial intelligence (GenAI) is transforming education, redefining the role of trainers and coaches in learning environments. In our study, we explore how AI integrates into the design process of learning materials, assessing its impact on efficiency, pedagogical quality, and the evolving role of human trainers and coaches. Through qualitative interviews with professionals in education and corporate training, we identify the following key topics: trainers and coaches increasingly act as facilitators and content moderators rather than primary creators, efficiency gains allow for a stronger strategic focus but at the same time the new tools require new skills. Additionally, we analyze how the anthropomorphism of AI shapes user trust and expectations. From these insights, we derive how tools based on GenAI can successfully be implemented for trainers and coaches on an individual, organizational, systemic, and strategic level.

Introducing--artificial intelligence--(AI) to sales training and coaching can provide a more individualized learning experience that can scale across the organization, according to Gartner, Inc. Creating a high-performing sales organization is difficult with traditional training and coaching technology as coaching content and recommendations are generally delivered by role to the sales organization and do not account for individuals-- learning styles. The use of complex--machine learning--algorithms and AI can guide reps and sales managers with recommendations for training and coaching based on their learning style. These technologies utilize branching, a method to guide an individual--s learning through a module based on responses, as well as adaptive learning, where the system directs the learner to appropriate training or coaching based on their interaction with the system. In a--Gartner survey--of organizations that are piloting or deploying AI technologies, 61% of respondents reported the resulting value delivered to the organization as significant. When asked how AI will improve their sales organization, respondents cited increased efficiency, cost reduction and improved revenue streams.

Everywhere you turn today, someone is making a wild claim about artificial intelligence. If you aren't deeply technical, you may struggle to separate fact from fiction. Is AI going to make us all more productive, or will it take all our jobs? In what areas will AI most affect human resources in the near term and in the long term? My goal in the next few paragraphs is to provide you with a high-level overview based on my own personal experience with building a digital assistant that uses artificial intelligence and the trends I've seen firsthand.

The past decade has witnessed an increasing interest in the use of virtual coaches in healthcare. This paper describes a virtual coach to provide mindfulness meditation training, and the coaching support necessary to begin a regular practice. The coach is implemented as an embodied conversational character, and provides mindfulness training and coaching support via a web-based application. The coach is represented as a female character, capable of showing a variety of affective and conversational expressions, and interacts with the user via a mixed-initiative, text-based, natural language dialogue. The coach adapts both its facial expressions and the dialogue content to the user’s learning needs and motivational state. Findings from a pilot evaluation study indicate that the coach-based training is more effective in helping users establish a regular practice than self-administered training via written and audio materials. The paper concludes with an analysis of the coach features that contribute to these results, discussion of key challenges in affect-adaptive coaching, and plans for future work.